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Head of CRM (m/f/d)

Permanent employee, Full-time · Berlin HQ

About us
HolidayPirates ( is one of Europe’s fastest growing, free-to-use, travel search platforms and apps, providing users with the best value for money international travel deals. Since its inception in 2011, the company has grown to become the largest online travel community in the world.

HolidayPirates Group continues to expand its online presence in Germany, UK, Netherlands, Austria, Italy, Poland, France, Spain, Switzerland, and most recently, the USA. Our 220 employees from 38 different countries work on 10 websites in 7 different languages.

HolidayPirates Group operates the following domains:,,,,,, ,,, and

Companies founded under HolidayPirates Group are: VoyagesPirates SAS in France; HolidayPirates Ltd. in London; Pirate Technologies d.o.o in Serbia for new technologies and the advancement of our own product; and TravelPirates Corp. in the US, launched in February 2016.

Facts and figures: 

  • Global headquarters in Berlin, Germany
  • Management: David Armstrong (CEO)
  • More than 10 million Facebook fans
  • 10 million App downloads
  • 800.000 Newsletter subscribers
  • Over 1 million WhatsApp subscribers

HolidayPirates Group is an equal opportunity employer and evaluates applicants regardless of an individual’s age, musical taste, race, color, gender, religion, ice cream flavor preference, national origin, sexual orientation, marital status, disability, or veteran status.

Ahoy mate!

A fast ship needs a strong, ambitious crew and an inspiring captain. That is why we are always looking for talented people with a passion to develop and improve our CRM activities.

You have great leadership skills and a treasure chest of CRM experience?

Yo-ho-ho! Then you are the pirate we are looking for!

Duties on deck:
  • Develop a holistic CRM strategy focusing on personalisation and automation
  • Define project plans and roadmaps to ensure execution of our CRM strategy in accordance with our technical infrastructure and aligned with all stakeholders (product, content and marketing teams)
  • Further refine existing approach of customer profiling 
  • Improve the lifetime value of our customers through highly targeted communication across all CRM channels (App push, WhatsApp, Facebook messenger, E-Mail, etc.)
  • Lead and develop our CRM team (currently 4 full time pirates and 1 working student)
  • Ensure constant optimisation of CRM performance numbers through data analysis and agile experimentation
Your treasure of experience:
  • You have at least five years of working experience in the field of CRM and at least two years of experience leading a team
  • Deep understanding of at least one of the following CRM channels (App push, WhatsApp, Facebook Messenger, Email) and the relevant KPIs is a minimum requirement. We prefer someone with broad experience
  • Experience in developing or implementing a holistic CRM infrastructure
  • You have a strong technical background and worked with APIs and data feeds before
  • Superb project management skills. You know how to define project plans, set technical requirements, keep all stakeholders in the loop and which tools best to use to keep track of progress
  • Data-driven person with great analytical skills
  • Very good English skills
Extra knots for:
  • Experience with recommendation engines
Our ship & our crew offer you:
  • A fast growing company in which you can take the helm and realize your ideas
  • Inspiring mates from all over the world
  • Anchoring berth directly at the Spree with a great view
  • Opportunity to join company pension scheme
  • Support in relocation
  • Regular team events
  • Free German and English classes
  • Social area with table tennis, table football, darts and a comfy dining area
  • Pirate bar with bottles of rum – yo-ho a pirate's life for me!
  • Barrels of juice and boxes of fruit – as much as you like!
If you like our offer...

We are looking forward to receive your application in English. And don’t forget to let us know about your salary expectations and start date.

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Work like a captain, play like a pirate!

Your application

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